Fostering trust will be a priority for companies in 2020.
This article provides a trends forecast for 2020 in brand-media relations. Along with offering a great product, it is imperative for brands to establish an emotional connection with consumers, which can be achieved by fostering trust.
Since 131% of consumers are more likely to make a purchase after reading educational content, brands’ success will depend on providing helpful information in 2020. Media mentions will be data-driven, with marketers cross-referencing social listening, CRM and audience data to identify groups that see and respond to their media mentions.
93% of online experiences begin with search, hence keywords will shape content strategies with brands working towards understanding what the audience is looking for. The dipping audience attention span will make well-timed “micro-touchpoints” a valuable way of creating brand presence.
[3 minute read]