Yext studied online consumer search behaviour during the COVID-19 pandemic across the world.
The report states COVID-19 has dramatically influenced online search behaviour among consumers around the world. In the UK, online grocery searches saw the highest average increase of all countries with 385% growth in March. Online grocery orders peaked at 445% above the usual mid-March.
Online searches for restaurants in the UK and France dropped to 5% of normal levels. Searches for directions to hospitals dropped 70%, while clicks to phone emergency rooms grew 57% in North America.
Searches for hotels were also trending downwards, with a 54% drop in March, and clicks for directions were 95% below normal. Luxury product searches and related actions like clicks to websites declined 95% below the normal levels in Germany in March.
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