Instead of wading through a sea of data, marketers can start with the simplest dataset needed for an informed business decision.
Marketers need to leverage data and analytics effectively to stay up to with ever-changing customer preferences. They need to be able to make rapid decisions based on a holistic view of their customer’s experiences.
Brands need to expand their definition of data to include previously unquantifiable attributes like in-store visits and contact service conversations to understand customer behaviour. Incorporating and analysing these data points can help adapt to new market realities.
Marketers should also identify the moments when a customer starts looking into a product or service they want to buy. These moments should be analysed, A/B tested and optimised to reach out to the consumer in an effective manner.
[5 minute read]