Knight Foundation and Gallup's recent survey reveals that Americans do not trust social media companies' content moderation policies.
The study revealed that 84% of Americans don’t trust social media companies to make the right decisions on content moderation. When asked about employing a content oversight board, 81% consider it to be a “good idea” or a “very good idea”.
Section 230 of the Communications Decency Act, which protects online platforms from lawsuits over user-generated content, is seen as necessary by 66% of respondents. However, 54% believe the law has done “more harm than good”.
Most survey respondents expressed disappointment in social media companies not doing enough to remove harmful content. John Sands, of the Knight Foundation, states there is a “significant trust gap” between Americans and social media companies.
[2 minute read]