It can allow them more time to focus on complex processes.
Businesses can improve the overall productivity and performance of their customer service teams by automating simple tasks like sending a follow-up email. For instance, companies can set up predefined canned responses to the most asked customer queries.
Organisations can integrate all their third-party applications to get a single view of customer queries. Incorporating third-party apps with the main dashboard can help businesses respond to queries, input data or unsubscribe users from the mailing list with just a click.
Companies should also provide designated internal communication tools, like Slack, to their customer service teams. It can help team member communicate with each other in real-time, regardless of their locations, without sending emails or leaving their desks.
[8 minute read]