Amid COVID-19, online shopping scams see a rise in the US

New Ideas in MarketingEssential news for marketers, summarised by YouGov
July 07, 2020, 1:49 AM UTC

Better Business Bureau (BBB) advises consumers not to purchase goods from “unknown websites”.

Cases of online shopping scams have significantly increased, as millions of Americans shopped online amid the pandemic. Consumer complaints received by Scam Tracker of BBB cover products from tapestries to cars. At least 160 complaints have been filed since Wednesday (1 July).

The Federal Trade Commission (FTC) in May 2020 received 2,700 complaints of no-show orders. A bulletin released by FTC indicates that transactions made during the months of April and May, had more scams, than “any other time in internet history”.

The findings from FTC are consistent with news reports of consumers who fell prey to online scams in recent weeks. The bureau said, “Investigations by BBB show that most of these websites are newly created within the last couple months”.

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