Consumers were are also found to be favourably inclined towards virtual tours.
Providing 360-degree virtual tours to consumers can help brands better promote complex, high-value goods or tourist destinations, a Journal of Advertising Research study found. Virtual tours make customer interactions more authentic and reduce any perceived brand manipulation.
VR tours help the customer get a first-hand feel of the product and help provide a more in-depth insight into the product functions and benefits. They further assist consumers in taking firm buying decisions.
The study found virtual tours are a robust and reliable form of advertisement, as they remain independent of the device and customer moods. The research was conducted in three phases where consumers rated self-guided virtual experiences based on “telepresence”, “authenticity” and “perceived manipulative intent”.
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