Last updated: 27 November 2019

 

YouGov Direct privacy and cookies notice

YouGov is an ethical user of personal data. Without the trust of everyone who answers our questions, we could not produce the research that helps our clients make better decisions. The security of your personal data is important to us, too.

We’ve tried to make the privacy notice that follows as easy to read as possible. If anything in here is unclear, please contact us at dataprotection@yougov.com, and we’ll be happy to clear it up.

What this notice covers

As an organisation that relies on the use of personal data, YouGov is responsible for collecting and using your data in a responsible way and that starts with clearly telling you how we collect, use and protect your personal data when you participate in YouGov Direct.  This notice sets out:

  • What kind of personal data we may collect from you;
  • How and why we collect and use your personal data;
  • Why we may share personal data within YouGov and with other organisations; and
  • The rights and choices you have when it comes to your personal data.

YouGov is made up of a number of companies, each of which separately controls the data provided to it.  If you are in the USA, YouGov America Inc. (referred to as “we”, “us”, “our” or “YouGov”) is the controller of your personal data. This means we choose why and how that data is processed.  We are based at 805 Veterans Blvd, Suite 202, Redwood City, California, 94063.

Personal data we collect

In this section we explain what personal data we may collect when you join YouGov Direct, as well as data that we may collect from you in the course of being a member of YouGov’s panel

 

YouGov Direct is an exciting new way of interacting with YouGov.  By joining YouGov Direct, you have the opportunity to earn money in return for answering questions, interacting with advertising and completing tasks.

Remember that you always control how much data you share with us, and we will only retain your personal data for as long as we need to in order to fulfil the uses we describe in this notice (or until you exercise your right to erasure, which is explained in the ‘Your Rights’ section of this notice).

When you join YouGov Direct, we collect:

  • Contact details, such as your name and email address.
  • Your account login details, which will be your email address and the password you have chosen.

When you complete the Profile section or answer survey questions on YouGov Direct, we collect:

  • Your opinions on social and political issues, companies and brands.
  • Demographic data such as your age, gender and general economic and household information.
  • Information about your behaviors, for example what shops you like to shop in, what TV shows you have recently watched, or what kind of things you own.
  • Device and browser “metadata” (basically an audit trail of your device and browser use), including IP address, the make, model and operating system of the device you have used and browser type (this data is collected automatically when you answer questions in surveys or browse our website or mobile apps).

When you cash in your earnings, we collect:

  • Your bank details, so that we can transfer the money you’ve earned directly into your account.

When you use the YouGov Direct app or website, we collect:

  • Information through the use of cookies and similar technologies (you can find out more by reading the ‘Cookies and similar technologies’ section of this notice).

 

How and why we use your personal data, and who we share it with

In this section we explain how and why we use your personal data, and which other organisations we may share it with

 

We use the data that you share with YouGov Direct to give you the best experience possible as you participate in YouGov Direct.  We describe these uses, and the appropriate legal grounds for processing, in more detail below.  If you have any questions about the grounds under which we process your personal data, or would like to find out more about the approach we take to determine that these grounds apply, please contact our Data Protection Officer using the contact details in the ‘Contact Us’ section.

We use personal data to…

For example…

Register, authenticate and administer your account

We use your email address and the password that you have chosen to register your account and sign you into YouGov Direct.

Select and invite you to participate in activities 

If a client wanted to know what people who live in a certain region and demographic think about soft drinks, we will use your postcode and other demographic data to determine whether you qualify for a particular survey.

Serve you with ads within the YouGov Direct app or website

We will use information that you have provided to us, and the course of your YouGov membership (such as your age, gender, location and income), to show you ads that we think you may be interested in.  Because the advertising happens within the YouGov system, your data is never transferred any advertisers without additional permission from you.

You have complete control over the types of data that we use to tailor the ads that you will see.  When you log into YouGov Direct for the first time we will ask you to complete the Profile section, where you can select the types of data that you’re happy for us to use to serve ads within the app or YouGov Direct website.  You can of course change your preferences at any time within the Profile section. 

Help YouGov Direct Partners to improve their advertising

If you agree to us doing so, we will pass identifying data to certain YouGov Direct Partners, who will combine the data with the data they already hold about you to improve the way they tailor their advertising (but they will only contact you if they already have permission to do so).

In such cases you will be asked in a survey if you are willing to provide certain data (such as your survey responses and your email address) to a named YouGov Direct Partner.  Whether you share this data or not is completely up to you – if you do not want to share the requested data it will have no impact on your continued participation in YouGov Direct.

You can withdraw your consent at any time by emailing support.uk@yougov.com.

Pay you for participating in research opportunities or sharing your data

We will use your bank account details to pay you.

Produce aggregated and anonymous insights for our clients and partners

We may combine your survey responses with answers from other respondents and turn them into aggregated insights for our clients and partners, such as reports, whitepapers or articles.  It will not be possible for our clients or partners to identify you in these insights.

Develop and improve our services

We use your survey responses to improve our research tools and methods, which helps us ensure that we are giving you and our clients the best possible experience.

Respond to you when you exercise any of your rights relating to the data we hold about you (explained further in the ‘Your Rights’ section)

We will use your account information and internal identifiers to identify the data that is relevant to your request and respond to you.

Detect and prevent fraudulent activity

We use your IP address to ensure your location matches the location of the panel that you joined, and we sometimes repeat questions during surveys to check for inattention or other indicators of poor quality responses.

 

In order to use your personal data in the ways described above, we may share it within YouGov, with trusted third parties who provide services to us, and on rare occasions with clients (but only if you have agreed to that specifically, within the relevant survey). Here is some more information about the types of organisation and what we may share with them:

YouGov Group companies

YouGov is a global organisation.  This means that some of the personal data that we collect may be transferred within the YouGov Group of companies, for example when a client wants to run a survey in multiple countries, or our global data teams analyse data from across our global panel.

Our clients

Our business is built on providing clients with anonymised research insights. On occasion, our clients may ask to combine your survey responses with their own data to obtain even greater insights. In such cases you will be asked in the relevant survey if you are willing to provide certain identifying data (such as your email address or a social media handle) to our clients to enable this. Whether you share this data or not is completely up to you – if you do not want to provide the requested data it will have no impact on the points you can earn or your participation in future research opportunities.

Our service providers

We work with trusted service providers that carry out certain functions on our behalf so we can provide our services to you.  

These organisations process data on our behalf. They only have access to the personal data that they absolutely need to provide the specific service to us, and in all cases we have contractual safeguards in place to ensure that they do not disclose or use it for any other purposes. In some cases, these organisations (for example our payment processors) may need to process your personal data for their own specific purposes, for example to ensure they are compliant with regulations or laws governing their own sectors.

Our service providers fall within the following categories (and process your data in the following location(s)):

  • Processors of cash payments, gift cards and other incentives (European Economic Area (“EEA”), USA)
  • Data collection technology providers (EEA, USA)
  • Cloud data storage (EEA)
  • Communications platforms and technologies (EEA)

Other organisations

These circumstances are unusual, but we may share personal data with other organisations if:

  • we have to share your information to comply with legal or regulatory requirements (or we reasonably believe that we need to disclose your information for such purposes);
  • we need to share personal data in order to establish, exercise or defend our legal rights, including with our legal and other professional advisors;
  • we restructure our business or if we buy or sell any business or assets we may share your data with the prospective buyer or seller;
  • all or substantially all of our company assets are acquired by another party, your data will be one of the transferred assets

 

If you don’t want us to make use of your personal data in any of the ways described above, then participating in YouGov Direct is not for you – you should either not download or join through the app or website, or delete your profile entirely.

 

How we store and protect your personal data

We know how important it is to protect your personal data while we have it.  This section describes some of the measures we take to ensure that it is kept secure

 

We do everything we can to protect your personal data from loss or misuse, and from unauthorized access, disclosure, alteration and destruction.  This section describes some of the measures we take to ensure that your personal data is secure:

  • We use data centres that have a high level of physical security measures to host and protect your data and our systems;
  • We conduct independent penetration tests and are continuously scanning our systems and applications for vulnerabilities in our systems; if you ever think that you have found a security issue or vulnerability in one of our systems please let us know at security@yougov.com;
  • We use encryption to secure your personal data whilst it is in transit using TLS and in storage using AES256 encryption;
  • We allow access to attributable data (by which we mean data that directly identifies you) only to those YouGov employees who need it to carry out their job responsibilities, for example our support team to allow them to respond to you when you contact us;
  • We make security the responsibility of all our employees and we train our staff to identify security risks and protect your data.

Our website may from time to time contain links to and from other websites.  If you follow a link to any of those websites, please note that those websites ought to have their own privacy notices and that we do not accept any responsibility or liability for those websites.  Please check those privacy notices before you submit your information to those websites.

Emails and notifications

This section explains the emails and notifications we may send you

 

If you join YouGov Direct, it is integral to your participation that we are able to send you emails and notifications inviting you to participate in YouGov Direct.  By its nature most of our research is time-sensitive, and without the ability to notify you that we would like your opinion you’ll be at a disadvantage to other panellists because you’ll miss out on opportunities to share your opinion and earn points.  If you would prefer not to receive these service messages, you will need to withdraw from YouGov Direct entirely.

In relation to all the emails and notifications mentioned above, we rely on our legitimate interest in running YouGov Direct – and ensuring our panellists are adequately informed about their account with us – as the legal grounds for this processing.

Cookies and similar technologies

We use “cookies” to improve your experience as you use the YouGov Direct app and website.  This section tells you about the cookies that we use, what they do and your choices when it comes to cookies

 

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.  We use cookies and similar technologies, such as tags and pixels (“cookies”) to help us to provide functionality on the YouGov Direct app and website and generally improve the way it works.  We only use cookies that YouGov sets (called ‘first party cookies’) on the YouGov Direct app and website, and these are listed on the table below.  You can find more about how you can delete and manage cookies at http://www.allaboutcookies.org/.

Cookie name

What this cookie is used for

session_cookie

This cookie allows us to recognise you during your use of the YouGov Direct app and website

 

Your rights

This section explains the rights that you have in relation to the personal data that we hold about you

 

You have certain rights in relation to the personal data that we hold about you, which are designed to give you more choice and control over your personal data.  These rights are explained below.

Right

What does this mean?

Is it available to you?

The right to request access to personal data

You can request a copy of the data we hold about you and related information

Yes

The right to request rectification of personal data

You can ask us to correct any inaccurate data about you and to complete any incomplete data that we hold about you

Yes

The right to request erasure of personal data

You can request that we delete the personal data we hold about you

Yes, in certain situations

The right to request a restriction on processing of personal data

You can request that we restrict our use of your data to storage only, that we stop using it for all other purposes or that we retain data that was due for deletion.

Yes, in certain situations

The right to object to the processing of personal data 

You can object to certain types of processing of your personal data in certain specific circumstances

Yes, in certain situations

The right of data portability

You have the right to receive a copy of your personal data in a structured and machine-readable format and, where possible, have this sent to another organisation

Yes, in certain situations

California Privacy Rights

California’s “Shine the Light” law (Civil Code Section 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please contact us using the information below in the ‘How to contact us’ section.

Exercising your rights

You can exercise any of these rights by using the contact details below.  Once you have submitted your request we may contact you to request further information to authenticate your identity (because we want to make sure it is actually you requesting your data) or to help us to respond to your request.  Except in rare cases, we will respond to you within 1 month of receiving this information or, where no such information is required, after we have received full details of your request.  As noted above, while some rights apply generally, some are only available in certain circumstances, so if we feel that any right is not available to you we will let you know along with the reason for our decision.

Email: your.rights@yougov.com

Mail: The Data Protection Officer

YouGov Plc

50 Featherstone Street
London
EC1Y 8RT
United Kingdom

 

How to contact us

If you have any questions, concerns or feedback, please use the feedback section of the YouGov Direct app or website.

Email: help.us@yougov.com

Mail: Panel Manager

YouGov plc

50 Featherstone Street
London
EC1Y 8RT
United Kingdom

 

Updates to this notice

This notice was last updated on the date that appears at the beginning of the notice.  While we reserve the right to change this notice at any time, if any material changes are made we will provide notice to you via email or any other appropriate means.