Implementation of a CDP could require businesses to restructure and hire new people across different areas.
This article cites an Econsultancy guide which shares tips on the successful implementation of a customer data platform (CDP). The piece suggests creating an operational plan once a CDP has been selected. Implementing a CDP could also require hiring new talent or undergoing a restructure.
Further, brands must decide on end business goals from the outset. It’s crucial for companies to have a long-term perspective while evaluating the value that a CDP will provide, and ensure that the technology is resourced properly.
Once an organisation starts using a CDP, avoid taking on too much at once. The piece recommends starting with one or two channels, limited number of use cases and practical timeframes.
[6 minute read]