Supply-chain leaders must focus on empathy-based employee management

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January 28, 2022, 4:01 AM GMT+0

Gartner's 2022 report highlights four key areas in which supply chain leaders must successfully reinvent themselves to meet new challenges in the new year.

The pandemic has accelerated many workforce trends like rework work and global labour shortages, which were in motion prior but had not scaled. To address these emerging challenges, supply-chain leaders must build a human-centric design that prioritises equality of opportunity supported by radically flexible work experiences.

The new design should also prioritise innovation by design, enabled by intentional collaboration and performance by the outcome, which requires empathy-based management. Supply-chain leaders must also note that enterprises and customers want real-time, intelligible data and synchronously execution. They would have to enable this shift from real-time analytics to real-time decision making.

By making bold moves, driving real impact and responding to customers evolving needs, supply-chain leaders can effectively attract prospects' attention in 2022. Instead of only talking about sustainability, supply-chain leaders must hold internal and external partners accountable – providing 360-degree visibility and transparency to social and environmental performance. They should further invest in capabilities that transform ecological performance.

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