Do people prefer paper or digital receipts?

Jamie BallardData Journalist
August 07, 2018, 5:00 PM GMT+0

An overwhelming majority (83%) of people 55 or older say they want a paper receipt

Though many stores now offer options for electronic or emailed receipts, most Americans would still rather have a physical copy, according to new data from YouGov Omnibus.

Nearly seven out of ten (68%) of Americans say they prefer getting a paper receipt, rather than an electronic receipt (19%) or no receipt at all (8%).

Perhaps unsurprisingly, there are some differences between age groups. People who are 18-24 years old are generally less likely to prefer a paper receipt, with about one-fifth (17%) of this group saying they usually want no receipt at all. In contrast, an overwhelming majority (83%) of people 55 or older say they want a paper receipt, with only 3% opting for no receipt at all.

Among different political groups, a majority said that they prefer a paper receipt, but Republicans (79%) are the most likely to prefer this option. Democrats (22%) are more likely than other groups to say that they prefer getting an electronic receipt.

Learn more about YouGov Omnibus.

Image: Getty

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