Is it OK to have someone fired for poor service?

April 11, 2014, 4:01 PM GMT+0

One-third of Americans say that it's acceptable to try and have someone fired for giving poor customer service

Last week allegations emerged that the staff of Bergdorf Goodman in New York were scared of Beyonce, after she apparently pressured management at the store to fire a worker who had given her poor customer service. Beyonce firmly denies the allegations, but if true she joins the ranks of famous celebrities whose antics put the fear of God into staff at high-end stores and restaurants.

The latest research from YouGov shows that while most Americans (60%) have complained to the manager about receiving poor service from an employee, only 12% have done so wanting the person in question to be fired. 78% have not tried to get someone fired, while 33% have never complained to the manager at all.

Asked whether it is acceptable to try and have an employee fired for poor customer service, a clear income divide emerges. People living in households that earn under $80,000 a year tend to think it is unacceptable to try and get someone fired, while people in households earning above $80,000 a year tend to think that it is acceptable. Overall, 32% of the public thinks that it is OK to try and make someone lose their job after receiving poor service, while 40% think it is unacceptable to try and do that.

Full poll results can be found here.

Image: Getty

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